Episode 89: Intersecting Service Management, People Development & Agile

The Agile Revolution Podcast

IanKorrineJonesCraig gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and Ian Jones (an IT Service Management expert) about how People Development and Service Management are intersecting with Agile and each other:

  • LEADit is the biggest service management conference in Australia – focus on disruptive service management, Agile, Lean, DevOps, Continuous Delivery
  • Challenges with virtual teams – not everybody is suited to working this way, need to take time up front on shared values and getting to know each other (and this can be done virtually if need be)
  • Measuring good teams – satisfaction surveys, team results, engagement levels
  • Agile Virtual ITSM Teams workshop
  • Opportunity for convergence between Agile and people development areas
  • Issue is how to translate Agile to Service Management – learn by continuous improvement and experimentation
  • Leading ITSM from…

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