Craig and Renee catch up late in the evening to chat about recent Agile articles and events including:

• Havard Business Review article “Time Management Training Doesn’t Work“
• turn off Microsoft Outlook notifications (do as we say not as we do)
• “Disruption and Recovery of Computing Tasks: Field Study, Analysis & Directions” – if you have read this, tell us about it!
• Harvard Business Review article – “How to Help Someone Develop Emotional Intelligence” – find the dream!
• Ron Jeffries want his XP back!
• “Modern Extreme Programming” by Benji Weber – it’s not dead, just evolved
• The 9th Annual State of Agile™ Survey – summary and thoughts
• “Let’s Acknowledge SAFe for What It Is and Move On” by Mike Cottmeyer
• Reactive Manifesto and how it applies to programming as well as human reactions
• Our reading list includes,”No Estimates” beta book by Vasco…

Craig gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and Ian Jones (an IT Service Management expert) about how People Development and Service Management are intersecting with Agile and each other:

• LEADit is the biggest service management conference in Australia – focus on disruptive service management, Agile, Lean, DevOps, Continuous Delivery
• Challenges with virtual teams – not everybody is suited to working this way, need to take time up front on shared values and getting to know each other (and this can be done virtually if need be)
• Measuring good teams – satisfaction surveys, team results, engagement levels
• Agile Virtual ITSM Teams workshop
• Opportunity for convergence between Agile and people development areas
• Issue is how to translate Agile to Service Management – learn by continuous improvement and experimentation
• Leading ITSM from…