Agile Amped: Craig Smith Turns Kitchen Nightmares Into Coaching Gold at Agile 2016

Amped-Banner-2016_Blog-ImageIt was an honour to be asked by the folks at Solutions IQ to be interviewed for their Agile Amped podcast that they were recording this year at Agile 2016 in Atlanta. The interview with Mike Alexander was focussed around my talk “Coaching Nightmares: Insights we can Learn from Gordon Ramsay“. My colleague Renee Troughton was also scheduled for this interview but was unable to attend.

“Coaching can be a very lonely role, because you’re the one dealing with the dysfunctions,” said Craig Smith, an Agile coach from Brisbane, Australia. For this reason and many others, Craig set out to try to improve the overall coaching experience. Craig was collaborating with a colleague on this one night when he saw an episode of Gordon Ramsay’s “Kitchen Nightmares”. Craig was instantly struck by Gordon’s “coaching” style, and the gears went to work. In his Agile2016 session “Coaching Nightmares: Insights We Can Learn from Gordon Ramsay”, Craig shows snippets of Gordon Ramsay at work in the kitchen and asks participants, “What can we learn from this? As a coach, what would I do?”

One of the big things about Ramsay’s style is that he calls it like it is because he has no stake in the game. However, coaches may resist the urge to do that, maybe because they are tied to the company or are working for a consultancy that would rather they not. But, Craig says, “In order to get people to really change, we need to call it [like it is].”

SolutionsIQ’s Mike Alexander hosts at Agile2016 in Atlanta, GA.

http://www.youtube.com/watch?v=ELAG61WodjM

 

Agile 2016 – Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

Agile2016-SPEAKER-300x250My presentation from Agile 2016 called “Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay” is available on Slideshare.

When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change.

In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit.

Learning Outcomes:

Understand the difference between coaching, advising and mentoring

Approaches to having confronting coaching conversations

Dealing with denial and unengaged staff

The criticality of a burning platform to invoke change

Why it is important to have coaches as experts

Agile coaching is more than the GROW model (or other coaching models)

It was extremely disappointing that my partner in crime on this talk Renee Troughton could not make the trip to Atlanta to deliver this with me, I certainly hope I did her parts of the talk justice.

Here are a few of the tweets from the talk:

 

Agile Australia 2016 – Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

Agile-Australia-2016-Resources-Badge-Speaker-600x100pxMy presentation with Renee Troughton from Agile Australia 2016 called “Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay” is available on Slideshare.

When you look for inspiration in the Agile coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change.

In this presentation we will draw insights from Ramsay’s Kitchen Nightmares escapades and explore parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change. We will introduce a number of models and techniques that are indispensable in the coaching toolkit.

The talk was also recorded and is available to view on InfoQ.

Here are some of the live tweets from the talk:

 

 

Michael Hamman, Lyssa Adkins and Michael Spayd on Integral Agile and Coaching for Teams, Management and the Enterprise

InfoQMichael Hamman, Lyssa Adkins and Michael Spayd of the Agile Coaching Institute talk about Integral Agile and the personas of Agile Coach, Enterprise Agile Coach and Organisational Leader.

lyssa2Source: http://www.infoq.com/interviews/agile2015-hamman-adkins-spayd

Impact Feedback and Finding the Right Word

updownWhen attending the Coaching Agile Teams class with Lyssa Adkins and Michael Spayd earlier in the year, one of the new concepts (at least I don’t remember it from the previous class I did back in 2013) was the idea of “impact feedback”. Simply put, impact feedback is a mechanism to give feedback to someone with a focussing on how that action impacted you. It is also a great mechanism to ensure that your are not leading the person to the solution, rather helping them see the outcome from a different perspective.

The template for impact feedback is:

When you did / said ……… the impact on me was ………

However, one of the difficulties with this technique is often knowing the right word to say. One of my colleagues from my Agile Coaching Competence Cohort program, Jessica Katz, shared this great little tool for knowing the right word to say to describe your impact emotion.

Emotional-Copywriting-Words1

It is called the Wheel of Words, it’s exact origin is not clear, although I found it in an article about emotional copywriting as well as an article about vocabularly expansion of English.

Obviously there are other uses for this tool in coaching conversations as well as discussions, presentations, training and general writing,

We’re All On This Journey Together…

Lyssa Adkins has a weekly email providing inspiration for Agile Coaches:

“We are all on this journey together. Let’s make it an enjoyable one.”

I loved this sentiment sent by agile coach Craig Smith from Australia. I have no deep insight to share. I look forward to hearing yours. What has this brilliant mass transit message meant to you today? Tweet it — include me and Craig: @lyssaadkins and @smithcdau.

We are most assuredly on this journey together.
Lyssa

I saw this poster on a train on a recent trip to Perth and it certainly gave me inspiration. Kudos to Transperth for doing something a little different to remind commuters of their fellow passengers and something for teams to ponder as well.

We got some tweets as well, here is a sample:

https://twitter.com/TheCharlesCain/status/613349418599849984

https://twitter.com/elaverdi/status/613230344024784896

Episode 81: Resetting Agile & Devops with Justin Hennessy

The Agile Revolution's avatarThe Agile Revolution Podcast

JustinHennessySitting in a sometimes noisy coffee shop on a unusually cold Brisbane day, Craig sits down for a chat with Justin Hennessy, a Scrum Master, Devops and System Administrator all rolled into one!

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Episode 57: No, No, Noooo!

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NoTony, Renee and Craig meet in sunny suburban Sandgate and have an intense debate about the world of Agile while dealing with the 4:01 to Shorncliffe and beeping out Tony’s references to seagulls and respect.

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Episode 53: Merry Xmas Mumbles

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XmasIn this episode Tony, Craig and Renee once again meet in a dingy (and occasionally slightly noisy) cafe and discuss:

Quotes:

https://twitter.com/CFOAmerica/status/151739448269344768

TheAgileRevolution-53 (34 minutes)

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Episode 46: Raccoon Scout

The Agile Revolution's avatarThe Agile Revolution Podcast

Peter SaddingtonCraig chats with Peter Saddington (an Agile Coach and Consultant who is probably best known as the face behind Agile Scout) at Agile 2012 in Dallas, Texas about Agile in the US Military, the top lists on Agile Scout, his newly rewritten book “The Scrum Pocket Guide” and the state of Agile (or “Raccoon”!)

Peter is also the Co-Founder of Action & Influence and his upcoming book “The Agile Pocket Guide” will be released via Wiley in late 2012. His talk at Agile 2012 was entitled “Scaling Product Ownership at the US Air Force“. Look out for a longer video interview coming soon on InfoQ.

TheAgileRevolution-46 (13 minutes)

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